Clear your cache and cookies

Because Serbonika is a web-based platform, clearing your cache and cookies can resolve a lot of issues including problems with Single Sign-On (SSO). For exact steps, see our article on Clear Browser Cache and Cookies tab.

Check the email address you’re using to log in

You can check to see what email address is associated with your Serbonika account on your Account Settings page.

Check for a deleted account

If you see a message about being connected to a deleted account, or see deleted-account in front of your email address, you’ll need to check with your learning program’s admin for help.

If you’re having trouble with quizzes or assignments, find your issue below.

Can’t submit assignment

If you’re having trouble submitting an assignment, make sure:

• You’re submitting the right assignment in the right session
• You’re uploading the right kind of file (check the assignment information for any file type requirements)
• After you choose the right file, you have pressed the Upload button to complete uploading
• The file size isn’t too big (we recommend files smaller than 10MB)
• You’re using a recommended browser such as Firefox or Chrome.
• You’ve added https: to any URLs

You can also try uploading your assignment from a different network configuration (home vs. work) or checking your Firewall settings.

No grade for an assignment

If you submitted an assignment, but don’t see a grade for it:

• Try refreshing the page.
• Check to make sure you have submitted the assignment.
• It’s not graded yet. (Sometimes we need a couple of days to check and grade all the Assignments we receive)
• If you don’t have a grade for a programming assignment, contact us.

Misunderstandings or disagreement with grade

If you have a grade for an assignment that you don’t understand or you think is unfair:

• Check the course page for grading information and requirements.
• Try re-submitting the assignment to be graded again.
• Ask a question in contact form or ask your group teacher.
• If you think your grade is wrong because of an error in the course materials, you can flag it.

Because grading requirements for each course are set by the instructor, the Coursera support team can’t explain or change your grade for an assignment.

The courses you’ve enrolled in appear in the In Progress or Completed tab depending on their status. You can look through My Account page from Progress tab.

If you don’t see a course you’ve enrolled in or lessons, please, contact us.

If you’re still not seeing the course, try clearing your browser’s cache and cookies by following the steps shown in Clear Browser Cookies and Cache tab bellow.

 you’re having a technical issue with Serbonika, you may be able to resolve it by clearing your cache and cookies, because it’s the first step to try solving problems on Serbonika.

Clearing your cache and cookies can help resolve issues like:

• Incorrect or missing content on your Accomplishments page
• Incorrect or missing course progress
• Incorrect or missing courses in your Enrollments

Mac
Open your internet browser, like Firefox or Chrome.
At the same time, press Command-Shift-Delete.
Windows
Open your internet browser, like Firefox or Chrome.
At the same time, press Ctrl-Shift-Delete.

Browser settings
Most internet browsers have menu options that let you clear your cache and cookies. For help with clearing your cache and cookies in a specific browsers, check this article.

After you clear your cache and cookies
After you clear your cache and cookies, you’ll need to re-enter your Serbonika login information. If you’ve forgotten your password, you can reset it.

Once you’ve logged into your Serbonika account, you can check to see if your issue is resolved. If you still need help, contact us.

Try an incognito browser
If you don’t want to clear your cache and cookies, you can also try using a private or incognito browser. After opening an incognito or private window in your internet browser, you will need to log into Serbonika again. If your problem is solved when using private or incognito mode, it can also be solved by clearing your cache and cookies.