Clear your cache and cookies
Because Serbonika is a web-based platform, clearing your cache and cookies can resolve a lot of issues including problems with Single Sign-On (SSO). For exact steps, see our article on Clear Browser Cache and Cookies tab.
Check the email address you’re using to log in
You can check to see what email address is associated with your Serbonika account on your Account Settings page.
Check for a deleted account
If you see a message about being connected to a deleted account, or see deleted-account in front of your email address, you’ll need to check with your learning program’s admin for help.
If you’re having trouble with quizzes or assignments, find your issue below.
Can’t submit assignment
If you’re having trouble submitting an assignment, make sure:
You can also try uploading your assignment from a different network configuration (home vs. work) or checking your Firewall settings.
No grade for an assignment
If you submitted an assignment, but don’t see a grade for it:
Misunderstandings or disagreement with grade
If you have a grade for an assignment that you don’t understand or you think is unfair:
The courses you’ve enrolled in appear in the in the Progress tab. You can look through My Account page from Progress tab.
If you don’t see a course you’ve enrolled in or lessons, please, contact us.
If you’re still not seeing the course, try clearing your browser’s cache and cookies by following the steps shown in Clear Browser Cookies and Cache tab on this page.
When you sign up for an account, we send an email with a link that lets you verify the account.
You can check to see what email address is associated with your Serbonika account on your Account Settings page.If you can’t find the verification email, try searching your email inbox for “Please verify your email address”. Remember to check your spam folder and ensure you’re logged into the inbox for the email you used to create your account.
If you still can’t find verification email, contact us.
When you use your Account Settings to change the email address you use on Serbonika, we’ll send you an email.
If you get an email about a change to your email address, but you didn’t change your email in your Account Settings, please contact us using the Contact Us form at the bottom of this page.
you’re having a technical issue with Serbonika, you may be able to resolve it by clearing your cache and cookies, because it’s the first step to try solving problems on Serbonika.
Clearing your cache and cookies can help resolve issues like:
MacOpen your internet browser, like Firefox or Chrome.At the same time, press Command-Shift-Delete.WindowsOpen your internet browser, like Firefox or Chrome.At the same time, press Ctrl-Shift-Delete.
Browser settingsMost internet browsers have menu options that let you clear your cache and cookies. For help with clearing your cache and cookies in a specific browsers, check this article.
After you clear your cache and cookiesAfter you clear your cache and cookies, you’ll need to re-enter your Serbonika login information. If you’ve forgotten your password, you can reset it.
Once you’ve logged into your Serbonika account, you can check to see if your issue is resolved. If you still need help, contact us.
Try an incognito browserIf you don’t want to clear your cache and cookies, you can also try using a private or incognito browser. After opening an incognito or private window in your internet browser, you will need to log into Serbonika again. If your problem is solved when using private or incognito mode, it can also be solved by clearing your cache and cookies.
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